HtbaS – Episode 248

This week, I talk about a customer service experience that ultimately ended well yet left me unsettled, being mindful about choices, finishing the pattern and top for Solid as a Rock, and differences in designing print vs online patterns.

2 Replies to “HtbaS – Episode 248”

  1. Massdrop, meh. I ordered Star Wars fabric by the yard. One two-yard cut, and three one-yard cuts. Easy peasy, right? Nope. Half of my order was right, the other half was Star Wars fabric, but not the prints I ordered. I might have been okay with this, but I did not like the prints they sent, and I really wanted the prints I ordered. I had to have two yards of the black Star Wars logo fabric, stat! I commented on the link and emailed support (along with a picture of what I did receive), just as you did, and got a generic robo answer that Massdrop received my email, however they were slightly behind. Okay…. Several emails and a week later, I finally got a response. Massdrop did eventually send out the correct half of my order, and did not ask me to return the orphan yardage (which will now end up on the back of a future Star Wars quilt). So problem solved, but it did take 2-3 weeks to finally get the rest of my order. I do love the fabric but it took forever to get it, and I will think twice about ordering from Massdrop again.

  2. I had a fight with iTunes last week and your podcast was a casualty. Although I tried very hard to listen in a timely manner, it would not download for some reason until this morning. So, despite my best efforts, I am once again a #podcastdeliquent.

    Your comments about Massdrop’s cutting by the yard problems come up at other sites like Fabricworm. They have a strange way of denoting the amount you want, but FW provides information all over the site. I think that was because of their eCommerce provider. I can see where buying yardage from Massdrop would be a problem, because I think they are more of a “throw one in the box and send” rather than cutting for each order. I bet they don’t have mats and rotary cutters, etc. From your experience, they may not even understand that idea of a continuous piece.

    It might be too late (see above re: #podcastdeliquent), but perhaps you could draw stripes, squiggles and dots and other doodle-y patterns to denote different fabrics. EQ might do this as well.

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